Digital Delivery & Activation Policy

BRIGHTCORE ENTERTAINMENT LTD, company number 17357935, trading as Kirosim, supplies travel eSIMs electronically through kirosim.com. Our registered office is Dept 6957, 196 High Road, Wood Green, London, United Kingdom, N22 8HH. Delivery and installation enquiries should be sent to info@kirosim.com.

No physical SIM, parcel or postal delivery is included. Following successful payment and order processing, your installation credentials and instructions are made available through the order or account interface and sent to the email address provided for the order.

We aim to fulfil orders promptly after payment and order processing. Any specific delivery timeframe shown before payment forms part of the order information. Payment verification, provisioning or technical issues may cause a delay; we will address a failure to meet the agreed timeframe under the agreement and applicable law.

A successful card authorisation alone does not prove that usable credentials have been delivered. Keep the order confirmation, Plan details and applicable policy version for reference.

If your email does not arrive, check the order or account page and your spam folder. Confirm that you used the correct email address. Contact us with the order reference if credentials remain missing, inaccessible or invalid.

If you entered the wrong email, tell us promptly. We may verify ownership before correcting delivery details or resending credentials. If a code may have been exposed to someone else, tell us so that we can assess whether it can be secured or replaced.

Access to usable credentials in your account may allow installation while an email is delayed. However, an inaccessible or invalid code is not successful delivery simply because an email was sent. If we cannot fulfil the order as agreed, the Refund & Cancellation Policy applies.

Check that the device is eSIM-compatible and network-unlocked, and establish an internet connection for setup. Follow the instructions supplied for your device and Plan. A device family name alone may not establish compatibility for every regional model.

Check your travel dates and the Plan duration before proceeding. If any installation deadline applies, it must be stated before purchase and in your order information. Contact us if that information is unclear; an undisclosed deadline will not be added retrospectively to your order.

Successful installation of the eSIM starts the purchased Plan's validity period immediately. It does not wait for arrival in the destination, connection to a foreign network or first data use.

Receiving an email, downloading instructions or viewing a QR code does not itself install the profile. Completing the profile installation does. Install only when you are ready for the validity period to run.

After installation, the period runs continuously. Switching off the device, turning off the profile, removing it, travelling outside coverage or leaving data unused does not pause or restart the period. If the expiry information does not reflect the duration purchased, contact us for investigation and correction.

To use connectivity, you may need to enable the installed profile, select it for mobile data, enable data roaming for that profile and apply the settings in the instructions. These steps enable connectivity; they do not postpone the validity start established by installation.

Keep settings for your ordinary SIM separate. Enabling roaming on your ordinary SIM may incur charges from your existing provider. Any voice, SMS, hotspot or other feature must be included in the Plan to be available.

Connectivity is limited to the Plan's stated destinations and remains subject to the restricted-country rules in the Terms & Conditions. Installation does not override those restrictions or guarantee network reception everywhere.

Treat QR codes and manual installation credentials as confidential. Do not post them publicly or provide them to an unknown person. A copy of a QR image does not create another licensed eSIM or guarantee another installation.

Do not assume that a profile can be installed on multiple devices, transferred or reinstalled after deletion. These functions depend on the profile and device. Contact us before deleting an eSIM, resetting a device or attempting a transfer.

If replacement is possible and chargeable, we will explain the cost before you agree. No replacement fee will displace a remedy we must provide without charge under law.

Top-ups are available only for eligible eSIMs and require a separate purchase. Before payment, the Top-up description must explain when its allowance becomes available, when its own validity starts and whether it affects an existing allowance or expiry date.

A Top-up does not automatically repair a deleted, incompatible or unusable profile. Verify that the correct eSIM is selected before paying. No Top-up is purchased or charged automatically.

Email info@kirosim.com with the order reference, device model, destination and relevant error details. Do not send passwords, full card information or unnecessary personal information in screenshots.

Delivery, installation and service availability are distinct stages. Receiving a QR code does not by itself remove cancellation or fault-related rights. See the Refund & Cancellation Policy for the available remedies.